How many times do we all read those words “Face Time”, and automatically we think of a very popular handheld device that easily connects us in with the other person, also on a handheld device, who then talks to us on a little video screen. That’s a real easy way to communicate, isn’t it? Well…
Recently I had a new client in the aerospace industry who was desperately needing advice on how to transport a military Government Issued antenna inside a Anvil Case across the world into foreign lands. The engineer and I went through our initial telephone qualifications together, but we reached a point where I had to actually see the product in order to accurately produce a estimate for a custom build. I asked the client if he could send me photos and drawings of the device. His answer was that they could not show me any parts of this product electronically over e-mail, then he asked ‘what about FaceTime on video’ ?
I offered a better Face Time solution; I scheduled a time to go see the client, measure the product, meet his engineering team, network with the procurement people and establish a real ‘Face Time’ relationship with people working in the U.S Government. Sometimes in sales we choose an effective, simple path for communicating with clients, but there’s really no replacement for actually going to see a client and have that real ‘Face Time’ connection.
Because of that two hour drive to see this very important customer, Anvil Cases now has a new facility for Dr. Anvil to service new engineering teams within the government who definitely require some ‘Face Time’! Please keep your letters and cards coming, I read them all. Be sure to follow my travels on my Twitter handle @DoctorAnvil